Customer Reviews - Christchurch

Genuinely been disappointed all the way through. They do say, purchasing a house is life’s biggest investment but our experience has been far from a good one.

When face to face conversations were held, we requested several details to be confirmed, which when we chased days later, we were then asked why we wanted them.

Constant requests to keep my partner in correspondence ignored, with zero email etiquette applied to responses. Email chains all over the place with no consistency or continuity. If instant messages is your preferred communication, then I’d recommend work phones perhaps?

Asking for a second viewing seemed hard work. However, a cool and pleasant gent was forthcoming and nice to speak with. Which stopped this review being a complete wash out.

AI responses, which I’m fine with as some of my own emails had been written and assisted with AI, but the responses felt irrelevant and lazy.

From someone who lives in the world of retail, I hate leaving negative surveys but we really didn’t feel valued at any stage of this process.

I did blind copy in the Admin team who on the phone was lovely, to see if anyone would pick up on the communication. But nothing changed.

Perhaps this is just how things are in the real estate world, and my expectations are just too high.

Thanks,